Customer Support(800) 833-6068
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Customer Support Center

Service & Support

Submit a service ticket request, browse our video tutorial library, or call our Monrovia-based support team directly. We're here Monday through Friday, 8:00 AM to 4:30 PM.

USA Alarm Systems customer support and service center
Mon–Fri: 8:00 AM – 4:30 PM
(800) 833-6068
24/7 UL Monitoring Dispatch Active

Before You Submit

  • For active alarms or emergencies, call (800) 833-6068 immediately — do not use this form.
  • Online tickets are reviewed during business hours. Most are responded to within one business day.
  • Include your account number and service address for fastest resolution.

Prefer to Call?

Our local support team answers calls live during business hours.

Self-Service Library

PRODUCT TUTORIAL VIDEOS

Browse our growing library of step-by-step video tutorials covering keypad operation, the Virtual Keypad mobile app, Z-Wave automation, battery replacement, and more. Many common questions can be resolved in minutes.

STILL NEED HELP?

Our local Southern California support team is ready to assist with troubleshooting, service scheduling, and account changes.

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